Question 1

What precautions are you taking to protect passenger from COVID19?

Accepted Answer

As a result of the improving conditions of the COVID19 pandemic, we are amending our protocols as follows, to align with CDC, state, and local health agency guidelines and best practices currently identified: Face Coverings:  The CDC currently states that fully vaccinated people may resume activities without wearing a mask or physically distancing themselves, except where required by federal, state, local, tribal, or territorial laws, rules, and regulations, including local business and workplace guidance.

The federal Transportation Security Administration has issued Security Directive 1582/84-21-0lA stating that all persons aboard a train, bus, plane or other mode of fixed route transportation must wear a mask, regardless of vaccination status, except while eating or drinking.  Passengers aboard our railroad are permitted to eat and drink.

We will comply with this TSA security directive.  We are also obligated to specify that failure to comply with the above security directive may result in denial of boarding or removal; and refusing to wear a mask is a violation of federal law which may subject offending passengers to penalties under federal law.
 Interior Cleaning & Sanitization: Cleaning and sanitizing liquid will be utilized to disinfect the interior of the train and all high-contact surfaces, periodically throughout the day.
 Thank you for observing and cooperating with the above health protocols to help us keep all staff and passengers safe while on board our trains! - Ohio River Scenic Railway Team

Question 2

General Behavior & Expectations

Accepted Answer

Every passenger has the right to a peaceful experience on our trains. All passengers are expected to conduct themselves in a courteous and respectful manner at all times.

Any passenger who engages in disruptive or profane behavior will be asked to discontinue the behavior by members of our staff. If any passenger continues to be disruptive after being asked to stop, he or she may be escorted to a different seat on the train. If the behavior continues, local law enforcement may be called onboard the train to escort the passenger(s) off the train.

Illegal drugs and outside alcohol are STRICTLY PROHIBITED on our trains and in any of our or our affiliates' facilites.

But most importantly, come to have fun!

Question 3

Ticket Use Policy, Waiver & Indemnification"

Accepted Answer

By using this ticket, the Passenger agrees (for himself/herself of his/her successors, heirs, executors, administrators, agent(s), contractors or other persons claiming through him/her): To hold harmless, release, waive and indemnify the Ohio River Scenic Railroad, LLC, its  predecessors, parent, subsidiaries and affiliates, officers, and employees (collectively, the “Railroad”) from any and all injuries, liabilities or damages from participation in the trip, including but not limited to those occasioned in whole or in part by any act or omission of the Passenger; or whether or not it is contended that the Railroad contributed thereto in whole or in part; or whether the Railroad was responsible by reason of a non-delegable duty; and To accept the dangers associated with being on Railroad’s property of tracks and aboard passenger trains; passengers and property are in danger of possible injury, death or destruction incident to freight operations or other operations of the Railroad, whether by Railroad or others; and   Passenger agrees that by purchasing and using the ticket, he/she: shall comply with all stated and customary terms, posted safety signs, rules, and/or verbal instructions given before, during or after the trip; and has read the above paragraphs / provisions and hereby knowingly and freely asserts that said participation in the trip is voluntary and assumes all risks of any injury to mind and body whatsoever arising out of, during, or in connection with participation or attempted participation in the trip, even if arising out of or in connection with any negligence of the Railroad.

Question 4

What is your refund policy?

Accepted Answer

There are NO REFUNDS issued unless the scheduled train does not operate. (All trains operate RAIN, SHINE OR SNOW.) Season Pass holders may NOT request a refund of their Season Pass purchase price AFTER it has been redeemed for one (1) or more rides.    Due to the unpredictable nature of operating a railroad, train departure and arrival times may be delayed. However, it is our top priority to make every reasonable effort to keep every train running on time.

If you believe that you are owed a refund, please fill out our contact form on the "Home" page of our website with the subject, "Refund Request".

Question 5

Can infants and toddlers ride the train?

Accepted Answer

Yes! Children ages 2 and younger can ride the train for FREE as long as they ride in the LAP of a ticket-holding adult.

Question 6

Are strollers, waggons, bags, coolers and other personal carriers allowed on board the train?"

Accepted Answer

Small carry-on items are allowed on the train, as long as the fit under the seat or in the overhead racks (only available on the coaches).

Largers items, such as strollers and waggons, MAY be accomodated depending on available space in the passenger car or the baggage car (if one is connected to the train). Please indicate if you have a large carry-on item with your ticket reservation.

**The Ohio River Scenic Railway is NOT responsible and may NOT be held liable for any personal items that are brought onto the train. It is each passenger's SOLE RESPONSIBILTY to protect and secure his or her personal belongings.**

Question 7

Are outside food and drinks allowed on the train?

Accepted Answer

Sometimes. On trains where food is NOT being served onboard, it is permissible to bring food and non-alcoholic beverages on board. But each passenger is responsible for maintaining a clean seat and environment by placing all trash in the prosper trash receptacle on the train or after disembarking from the train.

Question 8

Are outside alcoholic beverages allowed on the train?

Accepted Answer

No. Outside alcoholic beverages are STRICTLY PROHIBITED on all trains.

Certain special events trains MAY have alcoholic beverages served by an approved, licensed liquor-vendor. At NO TIME may outside alcoholic beverage be brought on the train. Any passenger found to be in possession of outside alcohol will be escorted off the train at the nearest station or depot and may be prohibited from riding any future trains.

**The Ohio River Scenic Railway encourages all passengers to drink responsibly and to NEVER drink & drive! We and our licensed vendors reserve the right to request valid ID to verify the age of any passenger located where alcohol is being served. All train personnel and licensed vendors are instruced to refuse service to ANY passenger who appears or is believed to be intoxicated.**

Question 9

Are service animals or pets allowed on board the train?

Accepted Answer

Only service animals, as defined by the USDOJ and Americans with Dsiabilities Act, ARE permitted on board our train. Due to the confined spaces and for the safety and comfort of all passengers, we do not allow non-service animals or personal pets to ride our trains.

For more information regarding the USDOJ and ADA guidelines, please navigate to this website: http://bit.ly/2RCzpuX

Question 10

How much are tickets to ride the train?

Accepted Answer

Generally, ticket prices are from $15 and up - depending on the type of event, included amenities, and the length of the trip.

Children ages 2 and younger ride for FREE - IN THE LAP OF A TICKET-HOLDING ADULT.

Question 11

How much does a Season Pass cost?

Accepted Answer

The price for Season Passes is listed below:   INDIVIDUAL
$62.99 through Jan. 31
$95.99 from Feb. 1 - 29
- Unavailable after February -

GROUP OF 4
$227.99 through Jan. 31
$349.99 from Feb. 1 - 29
- Unavailable after February -

You can find more information and purchase passes at SeasonPass.OhioRiverTrain.com

Question 12

Where does the train go?

Accepted Answer

The Ohio River Scenic Railway operates on the Hoosier Southern railroad ("HSRR"). The HSRR is 22 miles long and runs between Lincoln City, IN and Cannelton, IN.

Our trains and events are based out of the Southern-most depot on the line, located in Tell City, IN. Plans exist to develop stations in Lincoln City, IN and Santa Claus, IN to allow for more boarding options along the line.

Currently, our trips departing Tell City will only travel up to 10 miles round trip, while our trips departing Lincoln City can travel up to 28 miles round trip.

Question 13

How long are the rides?

Accepted Answer

Train rides vary significantly in length. Some train rides will operate as frequent shuttles for special events while others will traverse large portions of the line. Typically, the duration of a train trip can range from 45 minutes (shuttle) to 4+ hours (scenic tour) round trip.

Question 14

What is a Season Pass?

Accepted Answer

Season Passes are a fantastic and economical way to ride our trains as much as you want all season long! Each pass is assigned to an individual and may be used an unlimited number of times to reserve a single seat on ANY of our regular or special event train rides throughout the year.

Season Passes are NOT transferable and are valid ONLY for the reservation of a seat on the train. Additional upgrades such as food, beverages and souvenirs may be available on certain trains to all passengers, and are offered at a discounted rate to Season Pass holders.

**Pass holders MUST reserve their seat AT LEAST 48 hours in advance to ensure that there is room on the train.**

Seating IS NOT guaranteed to any Season Pass holder who does not reserve his or her seat ahead of time.   GROUP PASSES: Anyone purchasing a "Group of 4" pass shall designate the three (3) additional group passes as either   1.) an assigned adult pass or 2.) an un-assigned transferable child pass.   A pass designated as a transferable child pass may be used interchangeably for children age 12 and younger who are children or grandchildren of the primary pass holder, as long as he or she is present and accompanies the child(ren) during the ride. An adult pass may only be used for the individual (age 13+) to whom the pass has been assigned. Once designated, a pass may not be re-designated as any other type of pass.   The price for Season Passes is listed below:   INDIVIDUAL
$62.99 through Jan. 31
$95.99 from Feb. 1 - 29
- Not for sale after February -

GROUP OF 4
$227.99 through Jan. 31
$349.99 from Feb. 1 - 29
- Not for sale after February -

You can purchase season passes at SeasonPass.OhioRiverTrain.com

Question 15

Are your trains accessible for passengers with disabilities?

Accepted Answer

Due to the historic nature of our equipment, we cannot guarantee accessibility for passengers with disabilities. However, we will make every effort to accommodate all passengers. If you would like to ride our train and have a specific question regarding accessibility, please contact us at (812) 548-6848 or send us an email at info@ohiorivertrain.com

FAQ

Tell City Depot

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